Refund policy

Return & Replacement Policy

Last updated: 24-sep-2026

Our Policy at a Glance

  • We do not accept returns or offer monetary refunds.
  • We offer a free replacement only for defective or damaged products.
  • You have 15 days from the date of delivery to request a replacement.
  • Requests must include photo/video proof of the defect or damage.

1. Replacement Window

You have 15 days after receiving your item to request a replacement. This policy does not cover returns for a change of mind, incorrect size/quantity ordered, or any reason other than a genuine product defect — we offer replacement only, not return or refund.

2. Eligibility for Replacement

To be eligible for a replacement, all of the following must apply:

  • The product is genuinely defective or damaged — for example, damaged packaging received at delivery, or a manufacturing defect.
  • The request is raised within 15 days of the delivery date.
  • You provide clear photos or a video showing the defect/damage, along with your order number or proof of purchase.
  • Where possible, we recommend recording an unedited unboxing video at the time of delivery — this is the fastest way to get a defect claim approved, as it clearly shows the product's condition on arrival.

3. How to Request a Replacement

To start a replacement request, contact us at organicsshreem@gmail.com within 15 days of delivery, with:

  1. Your order number / proof of purchase.
  2. Photos or video clearly showing the defect or damage.

Please do not send any item back to us before we've reviewed and approved your request — items sent without a confirmed replacement request will not be accepted. If your request is approved, we will share the next steps with you, including a return address if the defective item needs to be sent back to us.

4. Damages & Issues

Please inspect your order as soon as it's delivered. If the item is defective, damaged, or if you've received the wrong item, contact us immediately at organicsshreem@gmail.com so we can evaluate the issue and arrange a replacement.

5. What Is Not Covered

  • Change of mind after purchase.
  • Products that have been opened, used, or partially used, where no defect is shown.
  • Minor cosmetic marks on the outer pouch that don't affect the product's safety, quality, or quantity.
  • Requests raised after 15 days from the date of delivery.
  • Requests without photo/video proof of the defect.
  • Sale/discounted items, unless found genuinely defective.

As Bhimseni Camphor is a consumable and combustible product, we're unable to accept product returns for hygiene and safety reasons — only replacement of confirmed defective items, as described above.

6. Wrong Item Received

If you receive the wrong product, please contact us within 15 days of delivery with your order number and a photo of the item received, and we will arrange the correct item to be sent to you at no extra cost.

7. No Refunds

We do not offer monetary refunds under this policy — eligible claims are resolved via replacement only. Nothing in this policy affects any statutory rights you may have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you believe your statutory rights have not been met, you may raise a complaint through the National Consumer Helpline or the appropriate consumer forum.

8. Contact Us

Shreem Organic
Email: organicsshreem@gmail.com
Phone: +91-6280291008