Shipping policy

Shipping Policy

24,sep 2026

This Shipping Policy explains how Shreem Organic processes, packs, and delivers orders placed on shreemorganics.com, and is published in line with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian e-commerce regulations. We currently ship only within India โ€” we do not offer international shipping at this time.

1. Order Confirmation & Invoice

Once your order is placed, you'll receive an order confirmation via email/SMS. A GST-compliant tax invoice is generated for every order and shared with you โ€” either included in your shipment or sent to your registered email address.

2. Order Processing Time

Orders are processed and dispatched within 1โ€“2 business days of payment confirmation (or of order confirmation, for Cash on Delivery orders). Orders placed on Sundays or public holidays are processed the next business day. During high-demand periods (festivals, sale events), processing may take slightly longer โ€” we will notify you if there's a significant delay.

3. Delivery Timelines

Once dispatched, delivery typically takes:

  • Metro cities: 1โ€“3 business days
  • Other cities and towns: 3โ€“5 business days
  • Remote / rural areas: 5โ€“7 business days

These are estimated timelines, not guaranteed delivery dates. Actual delivery may vary due to courier delays, weather, regional restrictions, or other circumstances beyond our control.

4. Shipping Charges

We offer free shipping on prepaid orders above โ‚น499. A flat shipping fee applies to orders below this amount, shown at checkout before you complete your purchase. All shipping charges (if any) are inclusive of applicable taxes and displayed transparently before payment.

5. Payment Methods & Cash on Delivery

We accept payments via [UPI / credit-debit cards / net banking / other methods, via our payment gateway]. All online payments are processed through a PCI-DSS compliant, secure payment gateway โ€” we do not store your card or bank details.

6. Serviceable Areas

We currently ship across most pin codes in India. If your pin code is not serviceable by our courier partners, you will be notified at checkout or shortly after placing your order, and your order will be cancelled with a full refund of the amount paid (this applies only to orders that could not be fulfilled/dispatched โ€” see our Return & Replacement Policy for our policy on delivered orders).

7. Order Tracking

Once your order is shipped, you will receive a shipping confirmation with a tracking number via email/SMS/WhatsApp, which you can use to track your package on our courier partner's website.

8. Packaging & Labelling

All orders are securely packed to prevent damage or leakage in transit. In compliance with the Legal Metrology (Packaged Commodities) Rules, 2011, every pack of Shreem Bhimseni Camphor is labelled with the net quantity, MRP (inclusive of all taxes), manufacturing/packing details, and our customer care contact information.

9. Delayed or Lost Shipments

If your order is significantly delayed or appears lost in transit, please contact our support team with your order number. We will investigate with our courier partner and resolve the issue promptly, including a replacement where appropriate.

10. Damaged or Tampered Shipments

If your package arrives visibly damaged or tampered with, please refer to our Return & Replacement Policy for how to raise a claim โ€” photo/video proof is required for all damage or packaging claims, within 15 days of delivery.

11. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any shipping or delivery-related grievance may be raised with our Grievance Officer below. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

12. Contact Us

Shreem Organic
Email: organicsshreem@gmail.com